The course is particularly suited to the general manager with responsibility for a small organisation or a department, needing a broad understanding of management techniques. This course is designed for people seeking to understand and apply the principles of managing staff and resources in a variety of businesses.

The course is particularly suited to the general manager with responsibility for a small organisation or a department, needing a broad understanding of management techniques. At the end of the course you will be able to:

• Define the manager's role
• Describe techniques for managing resources effectively
• List the legal requirements of recruiting staff
• Describe techniques for retaining and parting with staff
• Monitor and review staff performance
• Apply good practice in developing staff
• Define equal opportunities legislation requirements
• Apply good practice in disciplining staff
• Understand techniques for managing time effectively
• Use methods of dealing with stress and crises

Unit One - Effective Management
The following topics are covered: The Manager's Role, Managing yourself, Managing people, Managing information and Managing finance.

Unit Two - Employing People
The following topics are covered: Recruiting staff, Legal aspects of employment, Keeping staff and Parting with staff.

Unit Three - Performance Management
The following topics are covered: Performance Management, Contracts of Employment, Equal Opportunities, Disciplinary Management, Categorising Conduct and Managing Assertiveness.

Unit Four - Time, Stress and Crisis Management
The following topics are covered: Evaluating your situation, Time balance techniques, Stress, Relaxation, Crises and Time management techniques.